Thank you to all our patient’s at Wamley Dental Practice who took part in providing feedback on our services for our routine inspection from the Care Quality Commission which took place on the 20th of September 2016. A total of 67 forms were submitted online or in practice. The CQC said “Patients provided an overwhelmingly positive view of the services the practice provides. All of the patients commented that the quality of care was very good.”
The CQC look at five main points during their inspections; whether our services are safe, caring, responsive, effective and well-led. Here are just a few comments made by the CQC on these areas:
“We observed privacy and confidentiality were maintained for patients using the service on the day of the inspection. Staff treated patients with kindness and respect and were aware of the importance of confidentiality. Feedback from patients was overwhelmingly positive. Patients praised the staff and the service and treatment received. Patients commented that staff were professional, friendly and helpful.”
“There were sufficient numbers of suitably qualified staff working at the practice. We saw that procedures for the safe recruitment of staff were followed.”
“Patients’ dental care records demonstrated that explanations about treatment options and oral health advice was given to patients.”
“Patients had good access to treatment and urgent care when required.”
“Annual appraisal meetings took place and staff said that they were encouraged to undertake training to maintain their professional development skills. Staff told us they enjoyed working at the practice and felt part of a team.”
Your feedback helps us to improve and adapt our services to what you need and desire from us. The inspection from the CQC shows what areas we are excelling in, but also where we could improve – such as ways we could aid our patients with hearing impairments. We strive to provide the best possible service we can for our patients, and it has meant a lot to all of us at Walmley for the support and encouragement we received from you.